Information for business electricity customers

Billing information

Assistance with understanding your invoice documents, and information about VAT, direct debits and our refund process

Billing Information

Portfolio changes

What to do if you need to let us know about change of tenancy or request a new meter connection

Portfolio Changes

Out of contract and deemed rates

Find out more about SmartestEnergy’s Out of Contract and Deemed Rates

Out of Contract Rates

More information

Contact us

If you can't fnd the answer you need here or would like more help, please get in touch with our team by clicking on 'Contact us' above


Information for consultants

Find out more about how we work with energy consultants and their customers here

Information for Consultants

Micro business customers

Find out about how we work with micro business customers